Since we opened Slashy Hosting, we have always advertised a great uptime of 99.9%. Today we are announcing a change of our uptime from 99.9% to 100%.
We know what you’re thinking! “How is this possible?”. The answer to that is simple, our Uptime percentage serves as the acceptable amount of uptime a server should go below. If a server breaches the Uptime limit, and the issue is our fault, we will issue SLA (Service Level Agreement) reimbursements for the service.
We are always looking for ways to improve our services, and we believe that challenging ourselves to 100% uptime will hold us accountable for any downtime, of any size.
What does that mean for customers?
This update means that if your service goes offline for any period of time, and the reason for the downtime is not against our Service Level Agreement, we will be responsible and have to reimburse you a percentage of your service recurring cost to compensate for the downtime.
You can claim SLA Credit by opening a Support Ticket via our billing panel: https://billing.slashy.host