General

By using our service, you agree to these terms and conditions. We reserve the right to change these Terms and Conditions at any time with or without prior notice, additionally these updates will take immediate effect. If you have questions regarding these terms, you may contact our team using our support ticket system. If you do not agree with these Terms and Conditions, do not use our service.

Services

Services purchased via Slashy Hosting is on a subscription basis. You may cancel your subscription at any time via our client area, however refunds may not be given. We reserve the right to cancel your subscription at any time with/without prior notice.

Slashy Hosting is not responsible for files that are located on our customer accounts. It is down to our customer to ensure they are following local laws/regulations as well as our Terms and Conditions. If we have reason to believe that they are not following these agreements, we will take necessary access to restrict them using out service.

SLA (Service Level Agreement)

Our Service Level Agreement policy is to give our customers compensation for not receiving our full service as promised. This is how the SLA policy works:

Security

For orders over 50 USD, we will ask for proof of the customers ID to protect us in the event of fraudulent activities. If you do not comply with our identification check, your service will be terminated, and a refund will be processed via the payment method used to purchase the service.

If your service continuously receives continuous Denial of Service Attacks (DoS/DDoS), we may terminate your service without warning.

If we receive a report against your service, our team will evaluate the evidence and may take action in the form of terminating your service. We reserve the right to not give prior notice in the event of a report going in the reporter’s favour. To dispute the report, open a support ticket.

We may terminate your service/account if you have past reputation online for being involved in Fraudulent/Illegal activities. In the event of your service/account getting terminated, we reserve the right to not give prior notice.

You agree that your account details will be kept private and that nobody will have access to your account apart from you. As the account owner, you are responsible for all activities that arise on your account. Additionally, you agree to report all security flaws in our system via our ticket system and not exploit them.

Pricing

Due to our operating costs, pricing of our services may change from time to time. We reserve the right to change our pricing at any time. In the event of our pricing being changed, we will post an update in our Discord server as well as on our Client Panel and via e-mail. You will not be charged extra until your next billing period/when the notice comes into effect.

Support

Our Live Chat is for pre-sales questions only. Please use our Support Ticket system if you have a question regarding a technical, management or billing issue.

Opening unnecessary tickets may result in a warning and then an account termination. Additionally, being abusive to our staff will not be tolerated under any circumstances and may result in an account termination. We do not guarantee that our support team will be able to fix issues that are not directly related to our service; However we will try our best to assist you. We will also not fix issues that are not hosted on the Slashy Hosting platform. Finally, opening multiple tickets for the same issue is not allowed and will result in a warning.

30 Day Money Back Guarantee

Domains, SSL Certificates and WHM Reseller accounts are not included in our 30-Day Money Back Guarantee.

Our Web Hosting plans come with a 30-day Money Back Guarantee, during this time you can request your money back for your service if you decide that we are not the right host for you. You will only be allowed to get money back based on the usage of the server so far, and you will only get the money back for the time that you have not used on the server. Services that were terminated by us are not included in this deal.

For example: If you purchase our Starter plan for £2.25 quarterly, but you get to the end of the first month and decide that we are not the right host for you. We will provide you with £1.50 back to the original payment method used to purchase the service.

We reserve the right to reject a 30-Day Money Back Guarantee request if you continue to request cancellations.

Chargebacks and Refunds

Refunds for Domains, WHM Reseller plans and SSL Certificates are not permitted and we will only issue a refund on our Web Hosting service in accordance to our 30-Day Money Back Guarantee. We will not issue a 100% refund on our Web Plans unless if you open a support ticket within 24 hours of placing your order.

Cancellation requests are not refund requests and will not get you your money back. Upon placing a cancellation request your service will be terminated and you may not be eligible to get any money back. To request a partial refund in accordance to our 30-Day Money Back Guarantee, you must open a support ticket.

In the event of a Chargeback or Payment dispute, your account will be terminated immediately without notice. You will not receive a refund on any service you have with us regardless of if you win the dispute or not. Additionally, you will not receive any file backups.

Abuse

Abusing our WHM Reseller and Web Hosting plans is not allowed and may result in the termination of your service with Slashy Hosting. Abuse may consist of:

If you know of a user that may be abusing our service, please contact us at abuse@slashy.co.uk or open a support ticket under our Management support category.

Backups

If you know of a user that may be abusing our service, please contact us at abuse@slashy.co.uk or open a support ticket under our Management support category.

Depending on the situation we may be able to retrieve a backup, however we do officially offer this as a service we offer.

Affiliate Program

Our Affiliate system will only permit withdrawals to your Client Area via Account Credits and not another payment provider unless specifically said otherwise.

If you are caught advertising your affiliate link in a way that is forbidden, Slashy Hosting will terminate your affiliate account and you will be unable to retrieve your affiliate balance. Additionally, posting your affiliate link must be visible and cannot use a redirection URL. You are not allowed to post your affiliate link on a promotional/discount website, only websites that display the users name that posted the link. Finally, you cannot use your own affiliate link whilst placing an order.

Domains and SSL Certificates are not included in the Affiliate Program.

Domains and SSL Certificates

Due to our Domains and SSL Certificates being managed by an external company, we take no responsibility for issues that may arise with them. However, we will support you in the best way possible to ensure your issue gets fixed.

Upon placing an order for a Domain, you will be asked questions such as: Your full name, postal address, e-mail address, telephone number. This information will be made public on a Whois directory as required by ICANN/Registry Policy.

You agree that the information submitted whilst placing the order is correct.

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